FAQ

Prices

Prices include VAT, but exclude shipping costs.

Shipping

All prints are shipped in a secured cardboard tube or envelope, wrapped in silk paper with the greatest care. Books are shipped in a secured box.

In case one of your ordered items is not available yet, we'll ship your entire order as soon as all items are in stock. If you don't want to wait, please get in touch.

Delivery problems should be sent to us within a month after your order has shipped. Late notifications cannot be processed.

Prints

All photos are printed on high quality photo paper. Limited prints are limited and will therefore not be reproduced any longer after they sell out.
Limited items cannot be refunded or exchanged.

Copyright

All photos are copyrighted by Tim Tronckoe.

Checkout

Adding the item to your cart only guarantees your purchase after complete checkout.

Cancellation Policy

All sales are final. Limited items cannot be cancelled once the order is completed, because of their limited nature. Framed items in particular are always non-refundable, because the frames are custom made when the order is completed. Thank you for your understanding.

Returns

Limited items cannot be returned. If a return is granted none the less, you will have to cover all return costs.

Company details

Tim Tronckoe Photography
Dublibstraat 35 / 006
9000 Ghent
Belgium
info@timtronckoe.com